Credit, finance and loan complaints. The Australian Financial Complaints Authority

Credit, finance and loan complaints. The Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) can look at a problem you’ve got about a credit, finance or loan item you have got together with your monetary company.

These pages describes the sorts of complaints AFCA can give consideration to about credit, loans and finance products, and what you should do next if you wish to create a grievance to us.

There are things we can’t start thinking about; as an example – if your issue involves the amount of a fee that is overdrawn rate of interest increase. Nonetheless, we possibly may have the ability to give consideration to a grievance of a cost or cost if it was improperly calculated or placed on your bank account. There are some exclusions that are specific relate to credit complaints.

Detailed information on these different sorts of credit, loan and finance services and products is present that will help you decide if you wish to grumble to us.

Small company?

If you should be a business that is small there was particular installment loans for bad credit WY information on company credit and loans in the Information for small enterprises page.


Credit and finance consist of:

  • charge cards, overdrafts and credit lines
  • an organization providing you with credit relating to the purchase of products, or even the method of getting services – payment for which will be deferred for at the least a week
  • short-term finance such as for example payday financing.
  • mortgage loans, including reverse mortgages
  • signature loans such as for example vehicle, getaway loans and debt consolidating loans
  • investment and business that is small.
  • We also give consideration to complaints about guarantees.

    Detailed information on these different sorts of credit, finance and loan items is after that will help you decide if you wish to grumble to us.

    Your firm that is financial is to suspend any collection or recovery action as soon as your grievance was registered with us. In the event that you receive any commercial collection agency letters or calls from your own financial company, report this to your economic firm’s dispute resolution team that is internal. In the event that you keep getting business collection agencies communication call us.

    You ought to make whatever payments you’ll while your grievance is by using us. The reason being interest and costs will continue to be usually charged for your requirements although the issue is available. If you don’t make repayments, your arrears will increase which will be prone to put you in a even worse position.

    Related information

  • Other areas getting assistance
  • Before a complaint is made by you
  • Results we could offer
  • AFCA approaches
  • AFCA Rules
  • AFCA Operational Guidelines
  • Issues and complications you are able to whine about

    Additional information about these presssing dilemmas can be obtained to assist you determine if you would like grumble to us.

  • Charges or costs which were wrongly used or calculated (however when your concern that is only is you think the cost or fee ended up being too much).
  • Information you weren’t offered in regards to the item or which you got and you imagine was deceptive or wrong, including fees or expenses.
  • If you’re in monetary trouble and can’t make repayments.
  • Choices your economic company has made, including a choice to follow a debt that is unpaid whether a determination to provide had been made responsibly.
  • They weren’t followed if you gave instructions and.
  • Privacy and privacy breaches.
  • Transactions that have been wrong or unauthorised, or mistaken re payments.
  • Additional information about these presssing dilemmas is after that will help you decide should you want to whine to us.

    What you should do next

    A complaint can be made by you to AFCA online, by letter, e-mail or by phoning us.

    In the event that you don’t desire to whine to us straight, it is possible to go back to your economic company and get to create a problem with their interior dispute quality group.

    Your firm that is financial should in a position to give you information regarding steps to make a grievance for them.

    We likewise have some suggestions accessible to help you create a internal issue.

    Financial trouble

    We encourage you to contact your credit provider to discuss a hardship arrangement if you are experiencing financial difficulty. If you should be struggling to arrive at an arrangement that is suitable please contact us.

    Samples of economic trouble include where your monetary firm has declined or perhaps not taken care of immediately your request to alter your repayments as a result of difficulty, you’ve been granted a standard notice, or your monetary company is continuing appropriate or business collection agencies action against you once you’ve made a economic trouble request in their mind.